FREQUENTLY ASKED QUESTIONS

  • How do I create an account in the Moving Intelligence platform?
    1. Go to movingintelligence.nl and click EN – Register
    2. Fill in the details and then click Register
    3. You will receive a confirmation email to verify your email address
    4. Click the link in the confirmation email to activate your account
    5. Go to https://movingintelligence.nl/ and log in
    6. Use the activation code to add your vehicle*
    7. Select the desired services
    8. Confirm your order
    9. You will receive a confirmation email with an overview of your ordered services
    *You will receive the activation code from your dealer or mechanic
  • I’ve created an account, but I can’t see my vehicle anywhere

    After creating your account you can add the vehicle using the activation code*. If you want to add more vehicles to your account, you can do so by going to Manage (Beheer) –Vehicles (Objecten) – Add vehicle (objecten toevoegen)

  • I’m going to sell my car – what should I do with the system?

    Your current system can of course be transferred to your new vehicle if desired. Ask your dealer if your prospective new vehicle is also already equipped with a Moving Intelligence tracking system. If the dealer is not familiar with our product, don’t hesitate to tell us – we

  • Can I transfer my services to a new vehicle?

    Your current system can of course be transferred to your new vehicle if desired. Ask your dealer if your prospective new vehicle is also already equipped with a Moving Intelligence tracking system. If the dealer is not familiar with our product, don’t hesitate to tell us – we

  • How do I cancel my services?

    You can manage your activated services online using your personal Moving Intelligence account.  Within your Moving Intelligence account, you can go to “Shop > Buy services” to see which services are currently activated, activate extra services or turn the automatic

  • Do I get a refund if I cancel my services early?

    Personal subscription, subscriptions cancelled before the end of the 1st contractual period
    If you wish to prematurely terminate a personal subscription, and this subscription has been extended at least once before, then the value of the remaining subscription period will bePersonal subscription, subscriptions cancelled before the end of the 1st contractual period
    If you wish to prematurely terminate a personal subscription, and this subscription has been extended at least once before, then the value of the remaining subscription period will be

  • I’ve received a ‘discount code’ – what can I use it for?

    You can use this discount code when purchasing new services for your (existing) Moving Intelligence account. A discount code is customer-specific, meaning that it can only be used for your own Moving Intelligence account. Discount codes are valid for a period of 2 monthsYou can use this discount code when purchasing new services for your (existing) Moving Intelligence account. A discount code is customer-specific, meaning that it can only be used for your own Moving Intelligence account. Discount codes are valid for a period of 2 months

  • I will be travelling outside of the my own country (Europe) – will my subscription costs go up?

    No – we charge the same flat rate for our services throughout all of Europe, regardless of how often or how long you are abroad.

  • Do I have to have my SCM-certified Vehicle Tracking System regularly inspected?

    es. Your insurer requires that you have your SCM tracking system inspected every year 3 years after its installation for proper functioning. This involves the inspection of all components of the car alarm and tracking system. We hereby wish to call your attention